Hi, I'm ever! Welcome to my shop.
SERVICE NOTICES
- All EU Member Countries and United Kingdom: Due to specific VAT/import regulations, I cannot accept physical orders to any EU member countries or the United Kingdom. Any orders from these regions will be blocked or cancelled and fully refunded.
FAQ & STORE POLICIES
Q: How are pre-ordered items processed?
A: An item that is sold as a pre-order will be notated with [PRE-ORDER] in the product title (or drop-down option) and description. Expected shipment date of the item will be notated in the description as well. If there are any delays to the expected shipping date, you will be notified via e-mail.
If you order a currently in-stock item and a pre-order item in the same transaction, your entire order will be held until the pre-ordered item is ready to be shipped. If you'd like to receive your in-stock items immediately, you must purchase the in-stock item in a separate transaction. No exceptions will be made.
Q: Do you ship outside the U.S.?
A: Shipping is available to all countries that can accept service from USPS, except for the United Kingdom and member countries in the European Union. Customers are responsible for any potential customs fee for entry to your country.
Q: Can I refund/cancel an order?
A: All sales are final after the item ships or when a pre-order window closes. Returns or cancellations will not be accepted after that point unless the item you received was not what you ordered, or is damaged or defective.
If you received the incorrect item, or your item is lost or damaged, please contact me to facilitate replacement or refund, if applicable. However, I have limited control over shipping conditions, so if your item is lost by a carrier or damaged in a manner beyond seller's control, I may not be able to refund or replace the item.
Q: What can I do if my order was returned to sender?
A: If the package is successfully returned to sender, you may pay a new shipping fee to have the package re-sent. Packages that are lost due to incorrect address details submitted at checkout are the customer's responsibility. Please always check your shipping information before you submit an order! If you need to confirm or update your shipping address, please reach out via the shop contact link.
If the package is lost or returned to sender due to entry error on my part, re-shipment or refund will be processed accordingly.
Q: My item arrived scratched/damaged.
A: If it's a charm or acrylic standee, please check to make sure you've removed the protective film! Most charms come with a protective film on the front AND back sides. I leave the film on to help protect your charm in transit. You can gently scrape a corner with a fingernail to peel it off.
If removing the film doesn't take care of it, please take pictures of the item and send via the shop contact link.